Certificate in Tourism and Travel Level 3

Implement basic customer service skills by using appropriate communication skills, literacy and numeracy skills to enhance the visitor experience

Apply workplace practices required of a tourism or travel workplace including:  teamwork, timeliness and compliance with the relevant Acts and health and safety legislation

Apply knowledge of major New Zealand tourism destinations in terms of characteristics relevant to visitors to enhance the visitor experience

Recognise the importance of the tourism and travel industry to the New Zealand economy, including the structure and operation of the New Zealand inbound and outbound tourism and travel industries to demonstrate an understanding of the context they work within.