Certificate in Travel Level 4

Deliver Customer Service, product advice, sales in a travel industry context, applying accurate communication, literacy, numeracy and problem solving skills to grow and maintain customer relationships

Apply workplace practices required of the travel industry, including self-management, teamwork and compliance with relevant Acts and legislation

Apply detailed knowledge of specific travel regions, and a broad operational knowledge of world geography in terms of characteristics relevant to customer needs

Identify and utilise travel business operations systems and processes that enable the delivery of a quality customer experience and contributes to overall business effectiveness