Deliver Customer Service, product advice, sales in a travel industry context, applying accurate communication, literacy, numeracy and problem solving skills to grow and maintain customer relationships
- Teacher: Anne-Marie Forsyth
- Teacher: Rimpy Kandola
- Teacher: Fiona Kemp
- Teacher: Ronal Reddy
Apply workplace practices required of the travel industry, including self-management, teamwork and compliance with relevant Acts and legislation
- Teacher: Anne-Marie Forsyth
- Teacher: Rimpy Kandola
- Teacher: Fiona Kemp
- Teacher: Ronal Reddy
Apply detailed knowledge of specific travel regions, and a broad operational knowledge of world geography in terms of characteristics relevant to customer needs
- Teacher: Anne-Marie Forsyth
- Teacher: Matt Hunt
- Teacher: Rimpy Kandola
- Teacher: Fiona Kemp
- Teacher: Ronal Reddy
Identify and utilise travel business operations systems and processes that enable the delivery of a quality customer experience and contributes to overall business effectiveness
- Teacher: Anne-Marie Forsyth
- Teacher: Rimpy Kandola
- Teacher: Fiona Kemp
- Teacher: Ronal Reddy